nVertex Works

Return & Refund Policy

Last updated: 1 April 2026

NVERTEX

RETURN & REFUND POLICY

Business: NVERTEX

Services: Printing • Stamps • Web Design • Web Applications

Location: Egra, Purba Medinipur, West Bengal – 721429

Email: write@nvertex.in

1. General Policy

NVERTEX provides both customized physical products and customized digital services. Because many of our products and services are prepared specifically according to customer requirements, returns and refunds are subject to the conditions described below.

2. Customized Printing Products

The following types of customized products are generally non-returnable and non-refundable once production has commenced:

  1. Visiting cards
  2. Letterheads
  3. Bill books
  4. Leaflets and brochures
  5. Flyers
  6. Stickers and labels
  7. Packaging materials
  8. Printed forms
  9. Banners and promotional materials
  10. Customized stationery
  11. Other made-to-order printed products

A return or replacement may be considered where the product has a confirmed manufacturing or production defect attributable to NVERTEX.

3. Customized Stamps

Customized stamps, including rubber stamps, self-inking stamps, pre-inked stamps, flash stamps, seals, and similar products, are made according to customer-provided information.

Therefore:

  1. Customized stamps cannot normally be returned because of a change of mind.
  2. Refunds will generally not be provided for incorrect information supplied by the customer.
  3. The customer must verify spelling, name, designation, address, registration number, logo, and other details before approval.
  4. If NVERTEX produces the stamp incorrectly despite receiving correct approved information, NVERTEX may, after verification, offer a replacement or other appropriate resolution.

4. Customer-Approved Artwork

The customer is responsible for carefully checking all artwork, proofs, text, spelling, numbers, contact information, colours, dimensions, and other details before approval.

Once artwork or specifications have been approved by the customer, NVERTEX will not normally be responsible for errors contained in the approved material.

5. Web Design & Web Application Services

Because web design and development involve time, resources, programming, configuration, and project-specific work:

  1. Payments for work already completed are generally non-refundable.
  2. If a project is cancelled after development has commenced, any refund will be determined after deducting the value of work completed and expenses already incurred.
  3. Domain, hosting, SSL, premium software, plugins, APIs, payment gateway charges, third-party services, and other external expenses already paid on behalf of the customer are generally non-refundable.
  4. Additional revisions or features outside the agreed scope may be charged separately and are not considered grounds for a refund.

6. Defective or Incorrect Products

If a customer receives a product that is materially defective or incorrectly manufactured by NVERTEX, the customer should contact NVERTEX as soon as reasonably possible.

The issue may be reviewed based on:

  1. Order details
  2. Approved artwork
  3. Production specifications
  4. Photographs or other evidence
  5. Quantity supplied
  6. Nature of the defect

Where the issue is verified as an error attributable to NVERTEX, an appropriate remedy may include replacement, correction, reprinting, or another mutually agreed solution.

7. Non-Refundable Situations

Refunds will generally not be available for:

  1. Change of mind after order confirmation
  2. Incorrect information supplied by the customer
  3. Customer-approved spelling or design errors
  4. Failure to provide required information on time
  5. Delay caused by the customer
  6. Products manufactured according to approved specifications
  7. Digital work already completed
  8. Additional work already performed at the customer's request
  9. Third-party charges already incurred
  10. Domain or hosting services already purchased
  11. Premium software, plugins, APIs, or other external services already purchased

8. Cancellation

Cancellation requests must be made before production or development begins wherever possible.

If work has already commenced, NVERTEX may deduct the cost of completed work, materials, third-party expenses, and other committed costs before determining whether any refund is applicable.

9. Refund Processing

Where a refund is approved, the refund will normally be processed through the original or an appropriate payment method after the refund has been approved and any applicable deductions have been determined.

The actual processing time may depend on the payment method, bank, payment gateway, or other financial institution involved.

10. Policy Acceptance

By placing an order, approving artwork, accepting a quotation, or engaging NVERTEX for digital services, the customer acknowledges and accepts this Return & Refund Policy.